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FayrEdge EXP360 Suite

Elevate Experiences. Enhance Growth

With FayrEdge EXP360 Suite, the world's first platform that brings the combined power of people science & technology, sharpen your Experience Management in a world of fragile stakeholder loyalties.

 

Focus on what matters to your stakeholders. 

 

 

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Customer Delight in your KRA?
But Customer Churn & Acquisition Costs worrying you?

Assess Your Customer Experience now, and get insights into what delights your customers & what causes them to churn. 

 

Experience the joy of delighted customers becoming your word-of-mouth ambassadors to grow your business.

Customer Fair Experience Scores

Get your Customer Experience assessed

Decoding Experiences with People Science

Positive Experiences start with Fairness. Listen to, measure & take actions to strengthen the fair experiences you deliver. To all stakeholders.

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Making experience tangible & measurable

6 core dimensions that define experiences for all

Customized for 7 stakeholders

Across design & delivery of programs & policies

Focus on enabling culture of fair experiences

Measure impact of experiences on trust & stakeholder retention

Built on Technology for Analytics, Reach & Scale

Cloud based platform 

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Sentiment Analysis using Gen AI & LLM

Voice to Text NLP capabilities

Multilingual options for feedback

Data Security & Data Privacy compliances

Multi device

(Laptop/ Mobile/ Tablet)

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With just over 33% of consumers trusting their brands, brands are facing a renewed impetus to rebuild consumer trust.

2023 report by OOH Media Platforms Clear Channel and JCDecaux​

Product Suite

EXP360 NOW

Enable your stakeholders share their experiences & feedback with you, on your digital channels. When they choose to.

Get continuous real time feedback & insights on what they are delighted with and where their experience is falling short

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Product Suite

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EXP360 PULSE

Seek regular feedback via the proprietary FayrEdge experience framework to measure & get actionable insights into their current experiences.

 

 

Know the perception gaps between voice of stakeholders and your self assessment

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Insights

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