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Fairness in Feedback for E-commerce and Q-Commerce Partner Ecosystem
The rapid rise of e-commerce, quick-commerce, food delivery, and ride-hailing services has transformed convenience for consumers....
2 min read
11


The Power to Have Your Own Digital Customer Experience ChampionÂ
Imagine this:  As an online seller you have worked hard to source the right products, optimize your listings, and fulfill orders quickly....
4 min read
21


The Feedback Imbalance: Levelling the Playing Field
Imagine standing in a crowded bazaar. The air buzzes with energy, a kaleidoscope of colours, sounds, and scents. Traders shout out deals,...
4 min read
9


The Shift from Reactive to Proactive Feedback
Are You Fixing Leaks or Building Stronger Dams? Imagine you are launching a new product, and everything seems to be going smoothly. But...
4 min read
22


Averting potential Storms with Early Warning Signals
We have seen how Fintech companies that celebrated rapid growth and innovation, suddenly found its loan disbursements halted overnight....
1 min read
21


Social Media Chatter Must Go Down
Imagine this: A crowd gathers outside your storefront, voices rising, each complaint louder than the last. Some are frustrated, others...
2 min read
13


The Moments After the Purchase: When Experiences Make or Break Trust
The email pinged just as Rakesh leaned back in his chair, satisfied with the software upgrade his company had just purchased. But minutes...
4 min read
13


Stakeholders are always giving feedback, are we harnessing it?
The office was buzzing, as usual. Rajiv Desai, a CEO of an Indian mid-sized manufacturing company, stared at his phone screen. A customer...
4 min read
18


Intelligent Listening Backed by AI
The boardroom was eerily silent. The air hummed with an invisible tension as the CEO, arms folded, stared at the screen, waiting. On the...
4 min read
42


Growth Thrives on Real-Time Stakeholder Insight—Powered by AI
In the labyrinth of modern business, where every decision echoes across an intricate web of stakeholder relationships, one misstep can...
3 min read
43


How Real-Time Employee Feedback Is Transforming Workplace Dynamics
It’s 9:00 AM on a Friday, and Hema, a project manager at a fast-growing tech firm, has just wrapped up a week long company-wide training...
2 min read
28


How Culture-Driven Engagement Transforms Global Stakeholder Relationships
In today's interconnected world, where businesses operate across borders, industries, and cultures, the ability to build meaningful...
3 min read
20


How Stakeholder Voices Shape Boardroom Decisions
Indian businesses are at a crossroads. The relentless pace of change and increasing market complexity, demands a radical shift in...
5 min read
23


The Power of Integration: How Unified Feedback Platforms Transform Stakeholder Relationships
Traditionally, businesses have compartmentalized feedback, treating customers, employees, partners, and vendors as isolated entities....
3 min read
40


Stakeholder Experiences Starts with Organizational Culture
In a recent podcast-style online Q&A event hosted by Anurag Mohit, CEO of FayrEdge, industry veteran Nishesh Gupta, Head of Business...
3 min read
35


Unleashing the Power of Behavioral Science and Technology: A Multi-Stakeholder Approach to Business Success
Businesses today are facing a perfect storm. Economic and socio-political uncertainties , shifting consumer behaviours, and a...
4 min read
62


Building Intentional Organizations... a Conscious Force for Good.
FayrEdge's 'Experience Dialogues' series on "Reimagining Stakeholder Experiences," made a power packed debut with it's maiden episode...
4 min read
54


Staying Relevant in the age of Disruption
Shane Cragun is a Managing Partner at LeadersCode.ai and a respected figure in the fields of leadership, change management, and...
6 min read
115


Designing Stakeholder Experiences: The Critical Role of TouchpointsÂ
Contemporary leadership dialogues  are focusing on seven key personas that are deeply involved in or impacted by...
4 min read
4


Buying Blind: Sight Unseen & Cash Down
Here's a rather intriguing comment from a car buyer - someone who recently bought a newly launched electric vehicle in India for a steep...
2 min read
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